Keep Safe Cymru Card

Keep Safe Cyrmu Card & Hate Crime Awareness

The Vale of Glamorgan & Bridgend Community Safety Partnership Teams visited Real Lives Community Group in Barry recently to promote the Keep Safe Cymru card.

The potentially life-saving cards enable vulnerable people to get help when they become ill or feel unsafe. The ‘Keep Safe’ cards were originally designed for people with learning disabilities but can be used more widely used.

Sergeant Angela Bennett said: “Sometimes people find themselves in situations where they need help but can’t communicate, or have needs that are not instantly visible.  The Keep Safe cards assist with that communication.  We are ensuring that all police officers and staff are aware of the card and to ask people if they have one.”

The cards, which are free, allow people to list their name, emergency contact details as well as health and other important information about themselves to make sure they get the appropriate help if they are taken ill or feel unsafe. In addition people using the card can register their details with our Public Service Centre and will be given a card with a reference number on it.  If they then need to ring through to 101 at any point to report a crime, or ask for police assistance, they simply quote the reference number and all the callers registered details will be available to the Public Service Operator.

Judith Major from South Wales Police Public Service Centre (PSC) said: “The Keep Safe Cymru card is part of our commitment to supporting people who could potentially be vulnerable when they are out and about.  The card contains important personal and medical information that could ensure vulnerable people get the help they need, when they need it.  It’s a useful card to keep in a purse or wallet so we would encourage people to consider whether they, or someone they know, would benefit from having one.”

During the visit there was also emphasis on encouraging people to tell police if they have been a victim of hate crime, whether it be based on race, religion, sexual orientation, transgender identity or disability. The aim being to make it easier for members of the public to report hate incidents, using the ‘Keep Safe Cymru’ card.

The event was attended by members of Real Lives Community Group who are people with learning disabilities.  Sergeant Bennett and her team engaged actively with the group to break down barriers of understanding of the police by running scenarios of what happens when you ring 101 to report a hate crime.  The scenarios enabled members to practice what to say and experience the sort of questions that the 101 staff may need to ask to enable them to best help the caller, and showed them how much easier this would be if their details were already registered  on the ‘Keep Safe Cymru’ card

Sergeant Bennett added: “It is important that we work together in partnership with groups like the Real Lives Community to ensure people feel they have somewhere to turn if they need to and that their concerns will be dealt with in a sensitive and professional manner.  It is also important to raises awareness among the wider community and for everyone to realise that bullying and hate crime will not be tolerated at any level.”

If any other community groups would like a visit from the Community Safety Partnership team please contact them on the following email addresses to make an appointment.

PCSO Heather Dobbs –

PC Paul Evans –

More information about the Keep Safe Cymru card can be viewed here.